Until 24th December 2023, it's business as usual for our Customer Services, and we'll be working our standard hours: Monday - Saturday 8:00am - 8:00pm.
On the 24th December 2023 and onward, we'll be open on the following days and times:
24th December - 9:00am - 5:00pm
25th December - Closed
26th December - Closed
27th-30th December - 8:00am – 7.00pm
31st December - 9:00am – 5.00pm
1st January - Closed
2nd January - Back to business as usual 8:00am - 8:00pm
Logistics:
With the below hours in mind, your last chance to receive next-day terminal delivery, provided it's ordered before the cut-off point (2pm), will be Thursday, 21st December 2023.
Site – UK:
18th-22nd December 2023 – 7:00am – 5:00pm
23rd-26th December 2023 – Closed
27th–29th December 2023 – 7:00am – 5:00pm
30th December-2nd January – Closed
Site – ROI:
18th-22nd December 2023 – 09:00am – 5:00pm
23rd-26th December 2023 - Closed
27th –29th December 2023 – 09:00am – 5:00pm
30th December-2nd January – Closed
Courier last pickup UK & ROI:
18th-21st December 2023 – 4:30pm
22nd December 2023 – 4:00pm
23rd-26th December - Closed
27th-28th December – 4:30pm
Live status page:
Our platform and data centres are manned 24/7 and 365 days a year, so we're poised to give you updates via our status page.
Below is a link to our live status page, which will give you real-time updates on our platform and allow you to gauge any action you may wish to take.
Incident Related Escalations:
Account managers:
Please contact your Key Account Manager
Team Managers:
Jordan Osborne
Paul Holt
CSescalations@dnapaymentsgroup.com
You can also reach us online here