I'm a big believer in the role data and technology play in creating great consumer experiences, and this has guided my career - from being a co-founder of the Nectar loyalty programme in the UK to joining the world of Fintech at Adyen.

What attracted me to DNA Payments is the people and the technology: great terminal software, a single platform for all channels, end-to-end service to create a one-stop shop, and a world-class Merchant Portal.

Outside of work, I love to hike and cycle, and I'm a passionate supporter of Fulham Football Club.

My role as Chief Commercial Officer is to support DNA Payments Group' strategic growth programme, focusing on expansion through strategic acquisition, moving into new geographical areas and driving our organic engines.

With a track record of successfully building and scaling Fintech businesses, I drive the Group's strategic aims of achieving organic and structural growth. A graduate of the University of York, I've held senior commercial leadership roles at Ebury and Airwallex, as UK & IRE Managing Director and laterally as Head of EMEA.

Working in Financial Services and Payments for over 25 years, I've extensive expertise in regulated acquiring, Ecommerce gateways and POS solutions whilst running large and complex multi-lingual and global operating teams.  

The opportunity to join a strong growth company in DNA Payments Group was too good to miss. As the Chief Operating Officer, I'm responsible for the entire end-to-end customer lifecycle, from Onboarding, Terminal management and logistics to client servicing and financial operations. In addition, I manage our facility estate and ensure our new companies are seamlessly integrated into the DNA Payments Group.

Out of work, I enjoy all things sports, especially live, and I still play cricket socially throughout the English summer. In between watching, I enjoy spending time with family and friends and travelling extensively.

Like many people, I left university without a clear role in mind and was fortunate enough to stumble into an early-stage Betfair in the marketing team. Via roles at Paysafe, O2, Ratesetter and my own strategy consultancy, it’s led to over 20 years in payments, financial services and technology, usually in strategy and marketing leadership roles. Glorified storytelling.

At DNA Payments, I’m the Chief Strategy and Marketing Officer, which’s a long-winded way of saying I’ve got the responsibility to help us increase our value by a) focusing on the right goals and b) explaining who we are to all our customers – whether they are investors, merchants, employees or regulators.

I’m a sports nut, usually found on the golf course or the cricket pitch. Failing that, watching sports on TV, cooking, and socialising, often all at once and definitely with my sons and partners-in-crime Freddie (10) and Jack (8).

A senior HR leader with over 20 years of experience in generalist HR, my learning and development expertise has been gained through working in corporate and consulting roles.  

This work led me to my current position at DNA Payments, responsible for People: HR and Learning & Development. My preferred role is where I’m building and continuously developing the people provision for the organisation and its employees.

Out of work, I love being outdoors, so I spend time walking my dog. A real passion of mine is teaching and practising Pilates and generally keeping fit and healthy. 

My background is in commercial and sales leadership roles across Financial Services, Fintech and Payments over the last 20 years.

At DNA Payments, my role is to oversee the go-to-market strategy and execution across our Direct Sales, Partnerships and Account Management functions within the Corporate division.  

Outside of work I like to spend my time playing diggers with my son, watching sport or films with my wife, and fighting my ever-slowing metabolism with runs and visits to the gym.

A highly motivated sales professional, my role is Co-head of SME Sales at DNA Payments Group, bringing my strong leadership skills and creating a culture of a sustainable drive across the organisation.

With experience in building high performing and resilient sales teams by providing a clear stretch vision focused on results, I drive and encourage others to seek new concepts and solutions that help business growth.

I'm also a respected coach and mentor of people, understanding, inspiring and energising others to succeed in the business and enjoy creating a challenging and supportive culture. When not working, I relax by playing golf and following Manchester United F.C.

My role is as the Head of Compliance and MLRO across our Group. An entrepreneur at heart, I've accumulated extensive experience across FinTech, RegTech and Payments Services both in the UK and internationally. Being a qualified Anti-Money Laundering Specialist (ACAMS), my approach to Compliance has brought successes and achievements.

I'm responsible for Compliance, establishing standards and implementing procedures to ensure the compliance programs meet our priorities. I also oversee our compliance with FCA and Card Scheme rules on systems and controls against money laundering and criminal activities. I advise on regulatory and enterprise risk so we can make informed decisions within an acceptable risk and compliance profile.

With an extensive background (over 30 years) in the card payments fraud and credit risk environment, I've gained practical knowledge and experience in global fraud management, prevention and investigation and Card Scheme and Regulatory compliance.

This experience and passion for fraud and risk control functions led me to my current role with DNA Payments, where I'm responsible for Transaction Monitoring and Chargeback management. 

Out of work, I enjoy walking our dog Opie, holidays, spending time with friends and family and especially love being 'Nanny' to my two grandchildren.  

I started my career as Junior Marketing Manager in the American Express division in one of the banks in Central Asia back in 2008. Since then, I've made my way through various career steps in B2C and B2B Banking to Head of Marketing & PR in the region's largest bank. 

I'm proud of my business portfolio, which includes numerous complex banking projects, including implementing and launching fintech products such as ApplePay, QR-payments, mPOS and mobile banking solutions into various markets, through to the merger of large banks, managing their international products. 

Given my IT background, I enjoy staying on the edge of marketing and technology. This combination helps me achieve better results in planning and managing digital, IT and marketing projects.

I've 16 years of experience in acquiring, starting with managing referral partners and then moving into an independent sales organization (ISO). As part of this role, I was involved in all aspects of the business, which gave me great experience in acquiring and running a business.

This work led me to my current role as Group Head of SME Portfolio, where I manage multiple teams including activations, ISO’s, lead partners, renewals & Telesales. This gives me a great range of involvement in different aspects of the business, making my role diverse, which I really enjoy.

Outside of work, I enjoy playing golf at my local course, Worksop Golf Club and am interested in football supporting Manchester United. Spending time with my two daughters also takes a lot of my time, including dad's taxi to dancing lessons multiple times a week.

With over 20 years of experience in the payments sector, I've an extensive background in building strategic partnerships, complex solution sales and team management for several of the UK's leading PSPs and Acquirers. 

At DNA Payments, I'm responsible for driving growth through our largest customers and partners. Managing our partners, I position our market-leading omnichannel solutions and services across multiple verticals through partner and direct channels. 

Out of work, I enjoy the simple things in life, time with my family and friends.

I’m proud to be a part of DNA Payments Group from the point where it was a proof of concept on the drawing board—actively participating in technological evolution using my 20+ years of experience in fintech as a privilege.

As Head of Processing, I manage our transaction processing architecture, its implementation and technology improvements.

I prefer to keep my free time active by playing golf, alpine skiing, hiking and motorsports, all of which I love to do!

As an experienced data protection professional, I’ve worked in non-profit, IT and finance compliance, with an advanced technology background and a focus on educating and empowering colleagues.

As Data Protection Officer for the Group, I ensure our responsible use of information about customers, cardholders, staff and others. As part of our commitment to transparency, I’m working to make our policies and notices simpler and easier to understand for all audiences.

Always nurturing my creative side, I enjoy photography, play a few instruments, and don’t shy away from a spot of DIY. I love travel, culture and languages, and dragging my kids along for the ride!

I'm an expert on people and service with an extensive background in psychology, trend analysis and consumer behaviour. 

This work led me to my current role at DNA Payments, where I'm responsible for Customer Service, Retentions, and Complaints. Some of my current projects include building the vision and structure for Client Services in 2024 and ratifying our current reporting suite for improved outputs. 

Outside work, I enjoy spending time with my family, looking after my grandad, and going to the gym. 

I'm CIPD qualified with an extensive HR Operations background and an expert on people management and policy. I previously managed the HR team for a call centre in Hull; this led me to gain experience in high-risk ER cases and future strategy planning.

As an HR Operations Manager, my primary responsibility is to oversee all on-site HR activity and work with managers to implement HR strategy within the Hull office. I'm also the main HR contact for any HR issues in Hull.

Outside work, I enjoy spending time with my husband and hairless cats. Going out to try new foods is my favourite thing to do.

I've over 12 years of experience in call centres on multiple campaigns, including Vodafone, Scottish Power, and EE, and have supported many others.  

I pride myself on building high-performing teams who enjoy coming to work. Enable the diamonds.

I'm currently responsible for leading the sales function in the Hull call centre. We provide top-quality appointments to the salespeople in the field, with 50% of the new acquisition sales from the field team being booked by the call centre staff.

Outside the office, I enjoy football, darts, golf, and any other type of competitive activity available. Anything outside the house. (see below)

I'm happily married with 3 girls, and I have no plans of having any more, as you can imagine. My girls will be 21, 18, and 16 within 12 months of each other - I should play golf off scratch by then.

I'm an expert in complaints and regulation in the payments sector with an extensive background in card payments. From ISOs to acquirers, I've gained experience in Customer Service, Complaints, PCI Compliance, and Debt Collection; this led me to my current role at DNA Payments, where I've been responsible for creating a solid and customer-focused Complaints team.  

Good Customer Service is at our very core; pair that with a passion for problem-solving, and we're committed to being the best in the industry. It's my responsibility to implement ongoing learning and development for our teams, putting right any wrongs and repairing customer relations.  

You can find me at an Arsenal game or watching live music outside of work. I'm also passionate about learning different languages and travelling to experience as much as possible. 

With over 10 years of experience in the financial sector and nearly 7 years in the payments industry, I've become a self-taught expert on all things related to billing and collections. The role can be related anywhere from system integrations to general accounting functions and chasing our debtors while maintaining a customer-focused attitude. 

This work led me to my role as Accounts Receivable Manager for DNA Payments. I'm responsible for the daily running of the Collections Team and other aspects of billing and collections. Some of my current projects include the billing consolidation, Kolleno Collections system implementation and the migration of our direct debit platform to help unify our business billing processes to help us focus on what matters most: the customer. 

Most of the time, outside of work, I have a keen interest in sports, gaming, and spending time with my two children and my very moody Labrador. 

With 5 years of experience in the payments sector, I've worked in every aspect of Customer Service from PCI compliance to Enterprise and Retentions. I've also received a Level 2 First Aid for Mental Health award. 

This work led me to my role at DNA Payments, managing the Retentions Team. One of my current projects includes reducing Churn, providing the best service to our customers, and making sure they feel valued. 

Outside work, I enjoy going to the gym and spending time with my partner on the weekend. My interests are travelling and renovating my current house. 

With 5 years of experience in the payments industry, I've worked across several departments, focusing on Financial Operations and Supply Chain. I couldn't say no when the opportunity arose to join DNA Payments at such an exciting time in their growth. 

As a Quality and Process Manager, there's never a quiet day. I'm responsible for finding solutions that'll minimise the likelihood of gaps or problems in our processes across multiple departments in the business. 

Outside of work, I go from Lauren to 'Mummy'. My daughter Darcy fills every spare minute with new activities, singing songs and doing homework. When the weekend comes, I'm ready for some quality time with my husband and a cocktail (or three) with my friends. 

I'm CeMAP qualified and have extensive experience in people management and engagement. I work across multiple departments such as Retentions Management, Customer Service Management and Direct Sales. Joining DNA Payments meant I could go back to my roots in Finance. 

As a Financial Operations Manager, I oversee settlements, payment allocations, cash flow, and refunds, ensuring compliance and financial strategy alignment with organisational goals to optimise financial operations. 

As a bubbly and sociable individual, I love meeting friends for good food, good times, and even better - drinks! I'm a huge fan of astrology, which I practise daily. I love meditation sessions and anything related to the gym! 

With a strong background in Customer Service and Quality Assurance, I'm an expert in delivering a world-class experience to our merchants while ensuring that highly competent advisors answer calls. 

The work I did in the past helped me secure my current position within DNA Payments. I'm currently managing the inbound calls and emails the Customer Service Team receives. One of my main goals is to lead the transformation of the Customer Service Department to become the best in the industry. 

During my free time, I enjoy watching rugby league, spending time with my family, growing vegetables at my allotment, and working with my snowy owl as a falconer. 

With 5 years of industry experience, I've worked in every aspect of Customer Service, from Quality Assurance, Till Integrations, Complaints and Training. I've also worked as a Teacher and a Trade Union Steward and hold a Level 5 qualification in HR Management. 

Today, my role focuses on developing and improving the Customer Service our Operations team provides, from providing the Induction training, developing referral guides and the FAQs on the website, and being responsible for the Quality Assurance monitoring for the Client Services teams as a whole. 

Outside work, I enjoy watching football, spending time with my fiancé, my daughter and our cat, and planning my wedding! I'm also learning French and am keenly interested in history, politics and travelling.